Assistance with MyMECC

Please email if you need assistance, please include: Name, VCCS Username, and Phone Number.

Microsoft Office 365

Users will use their full VCCS email address as the username (example: and their MyMecc password to log into Office 365 site… If the Office 365 login is not successful then please reset your MyMecc Password. Once the user resets his/her MyMecc password it will SYNC the password to work with the Office 365 Login.

Multi-factor authentication (MFA)

If you need assistance with setting up or troubleshooting MFA issues, visit

VCCS Email Accounts are not active until a student has enrolled in a class.

If SIS does not work; then user should RESET the MyMECC Password which will SYNC the systems. It takes up to a few hours for the systems to SYNC.

The Technical Service Desk is available: 

Monday through Friday
8:00 a.m. to 4:30 p.m.
Please allow at least 24 hours for a response.

You may also call The Center for Computing & Information Technology  at (276) 523-9007  or (276) 523-9001.

Assistance with Canvas

Monday through Friday
8 a.m. to 4:30 p.m.
Email: Canvas Administrator

Note: Please include name, EMPLID, student email, phone, course number and section, detailed explanation of the issue/problem, and upload any screenshots.

Statement of Compliance Concerning Password Resets of the MyMECC 

According to FERPA standards §99.31 Identification and Authentication of Identity,  a student requesting their username either by phone, chat, or other remote means must provide the answer to the security questions. If a student cannot provide the answer to their security questions, they must request their username in person, send a signed copy of their driver’s license or photo id by mail or fax, or have their username mailed to their home address that is on file in the SIS system.