MECC Online Assistance

Look Up Your Username/Forgot Password

Click the Forgot Password/Forgot Username option on MECC Online

If you have the 5 security questions set, please use Forgot Username or Forgot Password and follow the prompts. 


If you Do Not have the 5 security questions set, please use the Advance Password Reset Tool by clicking the “Forgot Password” option. 

*Note: Users need to have a mobile number or personal e-mail in Student Information System (SIS) in order to receive a temporary password with the advance password reset tool. 




The Technical Service Desk is available: 

Monday through Friday
7:30 a.m. to 4:30 p.m.


You can submit an online service desk request at any time at: Please allow at least 24 hours for a response. 

You may also call The Center for Computing & Information Technology  at  (276) 523-2400 ext. 244 or ext. 206.

Statement of Compliance Concerning Password Resets of the MECC Online

According to FERPA standards §99.31 Identification and Authentication of Identity,  a student requesting their username either by phone, chat, or other remote means must provide the answer to the security questions. If a student cannot provide the answer to their security questions, they must request their username in person, send a signed copy of their driver’s license or photo id by mail or fax, or have their username mailed to their home address that is on file in the SIS system.

Assistance with Blackboard

Monday through Friday
8 a.m. to 4:30 p.m.
Email: Blackboard Coordinator

  • Students should be aware that it takes 24 hours for students to gain access to Blackboard Learn once enrolled.