MECC OnLine / VCCS SIS Help: Help Request Form

Help: OnLine Help Request Form

If you have forgotten your USERNAME or PASSWORD please use one of these forms to recover it.
Look up your username and set your password.
Reset your password.

MECC ONLINE (SIS, BLACKBOARD, VCCS/Student E-Mail):
You can lookup your VCCS ID/USERNAME and reset your MECC ONLINE password by clicking look up your username and set your password. The system will ask you for your First & Last Name, SSN (no dashes), and Date of Birth (MMDDYY). Plus, you will need to know the Security Answer that you set for your Security Question.

It is BEST to set your Security Question and Answer to a single word and something you will not forget such as your mother's maiden name. (Example: Smith). You will need to remember that the security answer is NOT a password but is a question and answer you must know before the MECC ONLINE system will allow you to reset your password.

STUDENT E-MAIL:
Please remember your MECC Student E-mail account WILL NOT become active until you ENROLL in classes for the semester. It usually takes 24 – 48 hours for your student e-mail to be made active by the VCCS once you ENROLL.

BLACKBOARD:
Instructors are responsible for making the BLACKBOARD classes available to students. Blackboard classes should be active by the beginning date of the term. Please contact the instructor for the availability date of your BLACKBOARD class. It usually takes 24 hours for your Blackboard account to be made active by the VCCS once you ENROLL in an online blackboard class.

Please provide the information requested below and click Submit.
We will need either a daytime telephone number or valid email address in order to contact you.

Student Information
Student User ID (if you know it):
*Name:			*Required field
Daytime Telephone:
*E-mail Address:			Required field: write none* in the blank if you wish not to be contacted by e-mail.
Date of Birth:
I am a	New Student		Former Student
Help Needed
Getting Started		Cannot locate login account
Logging In		The login page (where you can enter ID and password) does not display.
		Temporarily reset my password.
	Describe any other error messages that you are receiving:
Enrollment		I attempt to enter/select a term, but receive a message that no enrollment information is available.
		I entered the course enrollment information, but received a message about invalid data. The class numbers I tried to enroll in are (list all courses):
Other	Please describe any other assistance you need: